REFUND POLICY

Refund Policy

Effective August 11, 2026

At Alvin's Soul Food Catering LLC, customer satisfaction is very important to us. We understand that plans can change, and we strive to handle all refund requests fairly and promptly.

1. Cancellation refunds

·The 50% booking deposit is non-refundable once paid. It holds your date and covers the planning and shopping that begin straight away.

·Orders canceled at least 48 hours before the scheduled event or delivery time are eligible for a refund of any amount paid above the deposit.

·Orders canceled less than 48 hours in advance may be subject to a partial refund depending on preparation status and incurred costs.

2. Service issues or errors

·If there is an error with your order or an issue with the quality of our food or service, please notify us within 24 hours.

·We will review your concern and determine whether a refund, partial refund, or replacement is appropriate.

3. Non-refundable items

·The 50% booking deposit is non-refundable.

·Custom orders and specialty items may not be eligible for full refunds if preparation has already begun.

·Delivery fees are non-refundable once services are rendered.

4. Refund processing

·Approved refunds are processed within 5 to 7 business days to the original payment method.

·We will notify you once your refund has been issued.

Alvin's Soul Food Catering LLC · Pasco, WA
Email: Alvinssoulfoodcatering@gmail.com
Phone: 509·537·1100